General

1. What is BWG?
BWG is an online grocery shopping platform that offers convenient and hassle-free shopping experience.

2. How do I download the BWG app?
The BWG app is available for download on Google Play Store (for Android).

3. What areas do you deliver to?
We deliver to [list areas/locations].

Account and Registration

1. How do I create an account on BWG?
Sign up using your email, phone number, or social media account.

2. What if I forget my password?
Click on “Forgot Password” and follow the instructions.

3. Can I have multiple accounts?
No, each user can have only one account.

Ordering and Payment

1. How do I place an order?
Browse products, add to cart, proceed to checkout, and pay.

2. What payment options do you accept?
We accept [list payment methods, e.g., credit/debit cards, net banking, etc.].

3. Can I cancel or modify my order?
Contact our customer support within [timeframe] to cancel or modify your order.

Delivery

1. What are your delivery timings?
Our delivery timings are [provide timeframe].

2. How long does delivery take?
Delivery typically takes [provide timeframe].

3. Can I schedule delivery for a specific time?
Yes, select your preferred delivery slot during checkout.

Products and Pricing

1. Are prices inclusive of taxes?
Yes, prices include all applicable taxes.

2. Do you offer discounts or promotions?
Yes, check our app for ongoing offers.

3. Can I return or exchange products?
See our Return and Refund Policy.

Customer Support

1. How do I contact customer support?
Email [support@bwg.com] or call [phone number].

2. What are your customer support hours?
Our support team is available [provide hours].

Technical Issues

1. What if I encounter technical issues?
Try restarting the app or contact our support team.

2. How do I report a bug or suggestion?
Email [feedback@bwg.com].

Refunds and Cancellations

1. How do I initiate a refund?
Contact our customer support within [timeframe].

2. What is your refund policy?
See our Return and Refund Policy.

Subscription and Loyalty

1. Do you offer subscription or loyalty programs?
Yes, check our app for details.

Other

1. Do you sell perishable items?
Yes, we source fresh products from trusted suppliers.

2. Can I purchase gift vouchers?
Yes, available on our app.